Paladin Consulting is currently hiring a Restaurant IT Support Analyst I to join our team working onsite at our client's office located in Plano, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Restaurant IT Support Analyst I Work Location: Plano, TX Duration: Direct Hire Education/Experience Required: Associates degree, Trade certification or High School diploma with equivalent experience
Job Description: The Restaurant Support Analyst works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to comapny's approved specifications. The Restaurant Support Analyst will serve as the owner of technical problems and will addressed and/or escalate to ensure issues are resolved quickly and efficiently. The Restaurant Support Analyst is also responsible for the execution of technology product testing and project plans as it relates to company's technology infrastructure
Required Core Competencies:
Team oriented, collaborative and culturally aligned (Work Hard & Have Fun)
Exercises good judgement and decision making
Internally motivated and trustworthy
Problem solver, analytical, detailed and process oriented
Excellent interpersonal and Communication skills
Self starter, organized and able to manage multiple priorities
Ownership of Technical Requests
From the initial request through resolution, the IT Restaurant Support Specialist II is the driver of technical services to the Restaurants, Field and RSO users.
Duties include but are not limited to receipt of telephone calls, email, and personal requests for technical support; responding to the requests, providing/implementing solution or routing requests to the appropriate path.
In addition, the IT Restaurant Support Specialist II is responsible for ensuring the issue has been resolved to the satisfaction of the user.
Interact with customers to understand and provide information in response to request about IT solutions and services.
Present a calm and understanding to the request while processing and resolving customer's issues using communication methods such as telephone, personal, e-mail, etc. to ensure the customer understands and agrees with the resolution path
Documents IT Solutions and Technical Problems
Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions, identifying trending and providing status updates on projects.
Performs installations of company approved software and hardware at the direction of the Manager, IT Support or IT Leadership Team.
Perform testing of approved software and hardware at the direction of the Restaurant Support Manager or IT Leadership Team.
Skills & Qualifications:
Ability to type 20 words per minute or better
Proficiency in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
2+ Years Restaurant Operations experience strongly desired
Experience with Micros POS, and Drive Thru/Headset Systems a plus
Basic PC Troubleshooting skills required
Basic network troubleshooting skills required
Basic PC installation and configuration experience required
Microsoft Windows platform troubleshooting skills desired
PC Imaging experience desired
Education (or equivalent experience)
Associates degree, Trade certification or High School diploma with equivalent experience
Additional Requirements: The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the knowledge of commonly used technical concepts, practices, and procedures
Must have knowledge working with complex hardware and software solutions
Ability to follow direction and pre-determined instructions
Has excellent verbal and written communication skills
Must be able to work in a fast-paced environment with frequently changing priorities
Attention to detail and accuracy
Has excellent Customer Service skills
Has advanced troubleshooting skills
Ability to work after hours Weekly on call rotation