Are you looking for a great Customer Service Representative position in a great environment? Our client has a state of the art Call Center located close to DFW Airport. Our client offers great hours, brand new facility, business casual environment (jeans OK), exceptional breakrooms, GYM reimbursement, excellent benefits, etc.! The Call Center CSR will be responsible for a variety of administrative and clerical tasks as well as assisting the office management team as needed. The position is contract to-hire after a probationary period. The pay rate will start at $12. Call Center Customer Service Representative Responsibilities:
Provide outstanding customer service to internal and external clients
Handle inbound and outbound calls in a call center environment
Responsible for the fulfillment of phone based orders
Process and record all incoming workflow exceptions within client-maintained survey management platforms
Assist with error corrections within client-maintained survey management platforms
Document all contacts, actions and responses in company database
Route calls to the appropriate department and/or employee
Project a professional company image through all customer/client interactions
Provide customers with product and service information
Research request and follow up in a timely manner
Follow process and guidelines set by supervisor
Quality control duties, complete field surveys, etc.
Desired Skills & Experience:
Call Center Customer Service experience at least 6 months.
Autodialer experience (inbound and outbound)
Working knowledge of Word, Excel and Outlook
Excellent grammar and general office skills
Problem Solving Analysis
Apply today for immediate consideration!
Associated topics: coordinator, customer service specialist, internship, product support, representante de servicio al cliente, service agent, system support, technical assistant, telephone service representative, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.